# Keen Privacy Policy ## Introduction This Privacy Policy describes how Keen.io LLC (“Keen,” “KEEN IO,” “we,” or “our”) collects information from and about you as a visitor to our website (the “Site”), how we use that information, and the circumstances under which we share information with others. At Keen, we build a highly flexible and customizable analytics platform that can quickly make teams and projects smarter and more successful. We collect and process billions of events from (and return query results to) anything that can connect to the internet. This Privacy Policy does not apply to personal data that you transmit as a Keen customer to establish and maintain your account, or to any personal data that may be part of the content that you submit or manage using the Keen service. The Terms of Use for our services describe our obligations with respect to any personal data that you submit in connection with your services account or as part of your content. Keen complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Keen has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit [Privacy Shield](https://www.privacyshield.gov/). The Federal Trade Commission has jurisdiction over Keen’s compliance with the Privacy Shield. ## Not for Children None of our websites, applications, or services are intended for children. Please do not submit information about yourself using our websites if you are under 13. If you are the parent or guardian of a child under 13 who may have submitted information to us please contact us at [privacy@keen.io](mailto:privacy@keen.io). ## Information Collection ### What information do we collect? **Webserver** When you visit the Site as a guest, our web server will capture your IP address, the time and duration of your visit, and the pages on the Site that you visit. It may also collect information about your browser, device (including your mobile device), location and other information typically collected by web servers. We use cookies, web beacons, and other techniques to identify your browser and device to your guest activity on the Site. ### Analytics Tools We may use third party web analytics tools to capture information about your use of the Site, such as mouse clicks and scrolling activity. For example, we may use Google Analytics, Google Website Optimizer, or Segment. ### Information You Submit We may ask you to volunteer information about yourself using the Site. For example, we may ask you to provide your name, phone number, and email address, demographic data (such as your profession, age, gender, interests), and information about your general interest in the Service. Your submission of this type of information as a guest on the Site is not required. ### Links from Other Sites If you arrive at our site by clicking on an advertisement or content published by a third party, that third party may provide information to us about your activity on their site. ### Data Services We may have data about you that we purchased from third party “data matching” services. ### Combination with Other Data If you register for our Services, we may combine information we collect about you as a Site guest with the information we collect about you as a Service user, including personally identifying information, such as your name. ## How do we use your personal information? Any of the information we collect from or about you may be used in one of the following ways: - To improve our website - To administer a contest, promotion, survey or other site feature - To send periodic emails Keen only uses and processes personal data for purposes compatible with the original purpose of collection or as subsequently authorized by you. Keen acknowledges that EU individuals have the right to access the personal information that we maintain about them. ## How do we protect your information? We use industry standard and reasonable measures to protect the security of your personal data. ## Online Data Collection Technologies Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser. We use cookies to implement authentication and to enable core features of our application, as well as to better understand user behavior. ## Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as follows: - To trusted third parties who assist us in operating our website, conducting our business, or servicing you. - When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. - If we decide to sell our business, we may provide the information to a potential acquirer. ## Third Party Links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. ## Children’s Online Privacy Protection Act Compliance We are in compliance with COPPA and do not intentionally collect any information from anyone under 13 years of age. ## Data Integrity Keen processes personal information only for the purposes for which it was collected and in accordance with this Policy. ## Privacy Shield In compliance with the Privacy Shield Principles, Keen commits to resolve complaints about your privacy and our collection or use of your personal information. ## Enforcement Keen regularly reviews its compliance with this policy. Please feel free to direct any questions or concerns regarding this Policy or Keen’s treatment of personal information by contacting us. ## Online Privacy Policy Only This online privacy policy applies only to information collected through our website. ## Your Consent By using our site, you consent to our web site privacy policy. ## Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page. ## Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. **Keen** 122 E. Houston St San Antonio, TX 78205 [privacy@keen.io](mailto:privacy@keen.io)